• Auto Glass – Why Cracks Need To Be Dealt With Swiftly

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    April 13, 2020 /  News & Article

    If your windshield has recently ended up with a crack, you really do need to consider getting it repaired as soon as you possibly can. The reason for this urgency is due to a number of factors. First of all, most auto glass cracks can be successfully repaired, providing you act on them in a timely manner, and of course this is certainly a cheaper option than having to actually replace your windshield. Remember though, with each day that passes, that crack is going to get bigger and bigger, hence the reason why you need to act on it immediately. The second reason is that strictly speaking, it happens to be illegal to drive a vehicle on public roads if the windshield is cracked. To the best of my knowledge, this is applicable in all States within the USA, and also in most other first world countries. Finally, if your windshield is cracked, its integrity is jeopardized, and that means it could in fact implode with little, if any warning at all, particularly if your vehicle is involved in a collision.

    What many motorists don’t realize is the fact that a windshield does more than just offer protection from the elements. In today’s vehicles, the windshield is actually providing the vehicle both with a great deal of support. In other words, the glass itself is under a considerable amount of tension, which is exactly why cracks get bigger so rapidly if they’re ignored. Ironically however, when it comes to vehicle maintenance, and repairs in particular, auto glass is probably the most neglected aspect of a vehicle. By and large, people just don’t see auto glass as being important. As long as it keeps the wind and the rain out, there’s nothing to worry about. Others, who are more responsible in terms of road safety, are often under the impression that auto glass repairs cost an arm and a leg, and as a result, they simply choose to ignore a crack. Admittedly, having to replace your windshield is certainly going to cost you a fair bit of money, especially if it’s not covered by your insurance policy, but that’s even more reason why you need to act quickly if your windshield gets a crack.

    In many cases, although many drivers don’t realize it, auto glass repairs are covered by the average insurance policy. Even if your own policy doesn’t cover you, and you simply don’t have the money to have your auto glass repaired professionally, you can nowadays purchase DIY repair kits. While they may not be the ideal solution, at least a DIY repair can buy you a bit of time.

    Ultimately, if your windshield is cracked, you need to get it seen to as soon as possible. As with other types of vehicle repairs, it’s always best to get quotes from several auto glass repair specialists before you make a final decision, bearing in mind that the cost can vary tremendously from one place to the next.

  • Pick Up The Phone To Increase Your Auto Repair Shop Profits

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    April 13, 2020 /  News & Article

    You may be surprised to learn just how much financial power rests in the hands of the person who answers the phone at your auto repair shop. As a shop owner, you put a lot of time into getting that phone to ring. The first phone call from a potential customer is your best chance to make a good impression. How is your business first represented to your potential patrons?

    Customers needing auto repair have a sense of urgency when they make the call to your auto shop. Transportation is both a necessity and an investment; when they call your business for service, they want to know that their vehicles will be in capable hands. How is that first communicated to your potential clients? If your answering system involves an answering machine or an uninformed receptionist, you may be losing calls and clients by the day.

    You may be the best shop with the most skilled mechanics in your local area, but if that is not communicated to your clients on the initial phone call, your business will suffer. The average auto repair ticket is approximately $300. If your phone answering system causes you to lose one call per day, and you are open 5 days per week, your business loses $1500 per week! This adds up to $78,000 annually!

    Having a pre-determined script for any type of call that may come into your shop is an ideal way to assure that your receptionist handles inquires in a manner that will convert the call to sales, says Gerry Frank and Keith McCrone, co-owners of Automotive Profit Pro. When this is executed properly, 75% of calls can be converted into appointments.

    Customers typically call auto shops for three main reasons:
    1.They have a question or problem. This customer usually calls asking if you can fix their air conditioner or if you work on specific types of cars, such as, Do you work on Hondas? They want to know that you can confidently take care of whatever problem or vehicle that they may have.
    2.Calling to schedule an appointment. This may be a current customer or a new prospect and they may be calling for either routine service or an emergency. It is important to determine all of the variables of the caller and help them accordingly.
    3.To get an estimate. This person is usually labeled as the price shopper. Dont underestimate this caller; more often than not this customer is looking to establish a relationship with you and your auto repair shop.

    Each of these phone calls is an opportunity to set an appointment and clinch the sale. Building a relationship with your potential clients as their auto care professional is established through their ability to trust you with their auto maintenance needs.